Customers had to go to the customer service center for all procedures and consultations. This lead to too much work and delays. In order to overcome this challenge, we designed and constructed a digital product which encompassed the complete life cycle of the development, including survey activities with users, journey maps, design, development, testing, implementation and evolutionary support.
For development, we used Angular and Bootstrap for the website and for the mobile version we used Apache Córdova in order to be able to reuse part of the web.
As technical leader I was involved in the entire project from beginning to end, including strategic decisions.