Galicia Covenants Platform

Hernán Lavrencic

Posted: 6 September, 2021

Challenge

The need to make products available, such as pledge loans, personal loans and SGR (Reciprocal Warranty Society) in a same platform.

What was our approach?

We developed a centralized products platform integrated with an external authentication server through which users can register themselves, manage their account, make consultations and manage product purchases, among others. At the same time, they have the possibility of accessing a communication channel to simulation services, sales architecture, credit evaluation and the bank´s automatic loan settlement. 

Lastly, in order to make the platform more user friendly, we built the workflow model of each product through a technical solution based on a state machine, adaptable to each person´s need. 

Benefits

• Acceleration of management times.
• Improvement of the Net Promoter Score (NPS) and Service Level Agreement (SLA).
• Reduction of the operative load of the Customer Service area. 
• Operation tracking and traceability visualization.
• Automatic notification of transitions requests to all users involved. 

My role

As technical leader, I defined the technologies to use, made the environments set up and the complete delivery plan.