Digital tool for self-service
Christian Rusterholz
Posted: 31 August, 2021

 
Challenge
To reduce the number of in person visits to branch offices, as well as the number of calls to their call center.
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What was our approach?

Edenor wanted to reach out to customers with the objective of offering them a digital self-service tool. To do this, we designed and constructed a mobile multi-platform application using Azure Mobile Services technology by Microsoft.

As for its functionalities, the web, which was developed with HTML5 with Bootstrap, while the mobile applications were developed with Apáche Córdova, allowed customers to do procedures, look at their bills, file claims, and make payments, among other things.

This project was extensive because, in addition to the development, we subsequently continued with the evolutionary maintenance and were even responsible for the redesign so that it was in accordance with the latest UX design tendencies.

 
Benefits
  • Agility that allowed customers to file claims, receive notifications, and carry out different administrative procedures by themselves.
  • Greater customer satisfaction.
  • Freeing up of employees for more important tasks
 
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My role

I began as a developer and ended up becoming the project leader. I was thus involved in making decisions on architecture and in coordinating the development team, among other responsibilities.