Cencommerce – Cencosud

Luis Guzmán Peña

Posted: 1 September, 2021

Challenge

To develop a platform that would serve as a digital self-service channel for frequent complaints, claims, and questions from customers of all the brands belonging to Cencosud.

What was our approach?

We implemented an Agile development cell that worked on the front-end. Development was implemented with JavaScript, making use of the React + Hooks programming framework, which facilitated the development of an adaptive portal for each one of the brands defined by the client. Moreover, we chose Hooks to solve all the problems that development of React with ClassComponent could bring. On the back-end, we worked with NodeJS with the Nest framework. Thanks to this, we were able to provide data orchestrator and connection services to various databases.        

Benefits

• A digital self-operated platform so that customers can carry out actions themselves, freeing them from having to go to points of sale or wait for someone to answer them on the phone
• Streamline the time it takes customers to file a claim
• Reduce the workload of employees who support the public at the customer service center.

My role

As developer and technical lead, I was involved in the entire process of the platform’s creation.